Shipping policy

Please allow for at least 10 business days for your order to be prepped for shipping. This may change at any time depending on order volume at the time. See the announcement bar for an updated approximate processing time.

You will receive a tracking number through email when your order is ready to be shipped. Orders are brought to the post office within 2 business days of a label being created.

Please be aware that choosing expedited shipping does not mean that your order will be prepared to ship faster. We process orders in the order that they come in.

Shipping times and "expected delivery dates" that are provided by the USPS cannot be guaranteed and are subject to covid-19 workplace restrictions, weather implications, transit issues, etc. 

If you live outside of the United States, please be aware that you may be required to pay customs fees, duties, or other country based fees depending on where you are ordering from. Iron Saddle Ranch is not responsible for paying these fees/charges.

Iron Saddle Ranch is not responsible for lost, delayed, or stolen packages. If you suspect that your package has been stolen or lost in transport, you can file a claim through the shipping company.

Please reach out to the USPS directly if there is a problem with your order while in transit or upon delivery. We are unable to control what happens after the package has left our hands.

We are unable to give refunds or replace orders that are lost, damaged, delayed, stolen, or undelivered by the shipping company. You can file a claim with the USPS here. Items marked "delivered" by the USPS are considered delivered for refund and cancellation purposes.